Customers are talking, delight them.
Conversations built for people. Outcomes built for you.
It’s more important than ever for enterprises to deliver cost-effective, personalized conversational experiences at scale. Adopting conversational AI solutions is the most valuable digital transformation that marketing and service teams can make in this decade.
Nice to meet you, I’m Nate.
I build, launch, and optimize conversational AI experiences for the enterprise.
Toodle is a portfolio of my customer projects and experimental concepts with conversational AI. I help enterprises deliver personalized conversational experiences that convert browsers into loyalists. I love conversational AI, and my mission is to make buyer journeys scalably bespoke and uniquely valuable.
Personalized conversational AI experiences that convert browsers into loyalists.
As a self-starting generalist, I am able to lead the build, launch, and optimization stages in all of my projects. Leading with a people-first ethos, collaboration and feedback are built into every element of my bots' lifecycles. I serve as a strategic contact and consultant for creative alignment, conversational AI subject matter, bug resolution, and engineering + product management feedback.
I currently work as a consultant on Fidelity Investments’ conversation design team, where we solve for use cases across the enterprise like improving results for contact centers, increasing customer retention and enablement, and refining associate productivity. At a company of approximately 80,000 employees, I’m hyper focused on maturing and increasing the adoption of conversation design as a practice.
I lead high-visibility initiatives that unify our conversational experiences across a dozen products and tens of millions of customers, producing detailed standards documentation and engaging evangelization presentations. I’m also the embedded conversation designer for a mission-critical internal product that guides 6000 Workplace Investing associates through multi-variable, high-error-rate participant processes — this conversation-centric tool prioritizes dramatic wins in average handling time and customer success for almost 50 million participants.
Personalized conversations have a far greater impact than any marketing campaign.
My Work
Instantly taking care of your every customer at scale.
Prior to my current role, I worked in a solo, professional services consulting capacity with five enterprise customers at Drift. I serviced $1 million in ARR, designing and optimizing AI chatbots that collectively influenced about $12.5M in pipeline and about $2.5M in closed-won revenue per quarter. In addition to my primary account work at Drift, I regularly assisted AI conversation design team members in the implementation and optimization of their bots. I also built and maintained the Drift sales and media demo bot, featured in events like the 2021 Wall Street Journal Pro AI Executive Forum.
Micro Focus
Primary designer w/ redesign
Automation Anywhere
Primary designer w/ redesign
Quantum
Primary designer w/ net-new build
My Consulting Expertise
Dedicated and hands-on.
$50M+
Influenced pipeline
$1.4M
Serviced ARR
7
Technical engagements
7M+
Bot sends
30+
Created bots
600+
Managed intents
13k+
Scored conversations
What brings you here?
Looking for a consultant? A conversation designer or product manager for your digital transformation journey? Collaboration on a media project? I’d love to hear from you.